Conversion Optimizer subscriptions are billed monthly through Shopify. This policy explains cancellation and refunds.
You may cancel your subscription at any time from your Shopify Admin: Settings → Billing → find Conversion Optimizer and cancel. No further charges will be made after cancellation. You keep access until the end of the current billing period.
We do not offer prorated refunds for partial months. If you cancel, you retain access until the period you paid for ends. If you believe you were charged in error (e.g. duplicate charge), contact us and we will work with you to resolve it.
For billing or refund questions, use the support contact provided in the app listing.